Dust Value Pvt. Ltd.

Job Role: Helpdesk role (Vietnamese Client)

• JOB TYPE: Full-Time
• LOCATION: Remote working

JOB DESCRIPTION:

• Communicating and Co-ordinating with the client.
• Perform a range of work activities to meet business and customer requirements.
• Co-ordinate small teams delivering basic with company process to meet business and customer requirements.
• Escalate issues in line with company processes to ensure customer demands are met.
• Evaluate escalations and action appropriately to ensure customer demands are met.
• To execute service level agreement and manage relationships with business partners.
• Passionate about solving problems, quality and learning new technologies.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

Desired candidate profile:

• Minimum 1 - 2 years of experience in Speaking Vietnamese language.
• Must able to communicate fluently incl. read, write and speak in Vietnamese Language.
• Preferably Entry Level specialized in Helpdesk Support or equivalent.
• Works under supervision. Uses minor discretion.
• Customer service abilities.
• Able to to follow instructions and procedures.