Customer Service Representative
Mumbai
Job Overview
We are seeking a dedicated Customer Service Representative to manage customer interactions and provide support for our products and services. The ideal candidate will handle inquiries, resolve complaints, and ensure customer satisfaction.
Key Responsibilities:
- Outbound Calls: Engage with prospective clients to introduce and promote the company's products or services.
- Inbound Calls: Respond to customer queries, resolve issues, and provide accurate information.
- Customer Engagement: Build rapport with customers to understand their needs and suggest appropriate solutions.
- Data Management: Accurately record details of calls, including customer feedback and follow-up requirements, in the CRM system.
- Target Achievement: Meet or exceed daily, weekly, and monthly targets for sales, lead generation, or customer interactions.
- Collaboration: Work closely with the sales and marketing teams to align strategies and improve campaign effectiveness.
Qualifications:
- High school diploma or equivalent; a bachelor's degree is a plus.
- Prior experience in telemarketing, sales, or customer service is preferred.
- Familiarity with CRM tools and basic computer applications.
Skills:
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Patience and empathy when dealing with customer inquiries or concerns.
- Ability to handle high-stress situations with a calm and positive demeanour.
- Ability to work independently and collaboratively in a team.